Measuring and Assessing Reference Services and Resources: A Guide Version 2008

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Measuring and Assessing Reference Services and Resources_ A Guide _ Reference & User Services Association (RUSA).pdf (106.38 KB)

Date

2008-01-14

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Reference and User Services Association (RUSA)

Abstract

Measuring and Assessing Reference Services and Resources: A Guide offers an expansive definition of reference service, assessment planning advice, and measurement tools to assist managers in evaluating reference services and resources. The measurement tools presented here are fully analyzed for validity and reliability in The Reference Assessment Manual, RASD and Pierian Press, 1995. Where formally validated tools were not available, bibliographic references to assessment methods reported in the literature are provided.

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Keywords

Guidelines, Assessing, Tools, Measurement, Evaluating, Reference

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http://hdl.handle.net/11213/21026

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