ALA Institutional Repository

Member Relations & Services (MRS)

Member Relations & Services (MRS)


The primary mission of the Member Relations & Services team is to provide the highest and most efficient level of service to our members and customers. We are dedicated to making the membership and customer experience rewarding and seamless. We strive to offer the wide variety of information about ALA, its offices, divisions, round tables, products and services in a member friendly, welcoming way. ALA offers so much to library workers and the library community that we strive to make getting what our members and customers need as simple as possible. Related materials can be found in Record Group 11 at the ALA Archives.

Collections in this community

Recent Submissions

  • American Library Association (1903-06)
    Accession book listing membership from October 1876 to June 1903.
  • ITTS iMIS reports (1999)
    The August Fiscal Year to Date report for ALA and all of its divisions and round tables.
  • Membership Development Office; Allegheny marketing group (2006-11)
    The American Library Association (ALA) requested the Allegheny Marketing Group (AMG) to conduct an online survey with its members to identify areas where communication can be improved, and note any changes from the 2004 study.
  • Membership Development Office; Harris Interactive (2008-09)
    ALA hired Harris Interactive to conduct an online survey of the ALA membership. The goals of the study were (1) to gain an understanding of the demographic composition of the ALA membership; and (2) to gain an understanding ...